cka44 Privacy Policy — Your Information Is Our Responsibility
cka44 treats the protection of your personal information as its highest priority. This policy explains what information we collect, how we use it, and how your privacy is protected.
Introduction
This Privacy Policy ("Policy") applies between the authority operating the cka44 platform and website (https://cka44.cam) ("we", "us", or "cka44") and each individual who uses those services ("you" or "user"). cka44 is a trusted online casino and betting platform in Bangladesh.
By using our services, you are considered to have agreed to the terms of this Privacy Policy. We are committed to protecting your information and use modern security technologies including SSL encryption.
1. What Information We Collect
To provide our services properly, cka44 collects certain personal information. The categories of information collected are listed below:
Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number
- Photo or scanned documents (where required)
Contact Information
- Email address
- Mobile number
- Residential address (in limited cases)
Financial Information
- bKash / Nagad / Rocket number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
- IP address
- Device and browser information
- Cookies and session data
- Site access times and activity logs
Gaming Activity Information
- Game play history
- Bet amounts and outcomes
- Bonus and promotion usage records
- Account balance and transaction statistics
Communication and Support Information
- Live chat conversation records
- Messages sent by email
- Complaint and feedback details
2. How Information Is Used
cka44 uses collected information only for the following legitimate purposes:
| Purpose | Description | Basis |
|---|---|---|
| Account Management | Ensuring registration, login, and account verification | Contract performance |
| Identity Verification (KYC) | Confirming age and identity; verifying that the user is 21 years of age or older | Legal obligation |
| Financial Transactions | Processing deposits and withdrawals, fraud prevention | Contract performance and security |
| Customer Service | Providing support via 24/7 live chat and email | Legitimate interest |
| Promotions and Bonuses | Sending personalised offers and bonuses (where consent is given) | Consent |
| Responsible Gaming | Identifying unusual gaming behaviour and providing support | Legitimate interest and legal obligation |
| Platform Improvement | Enhancing service quality and resolving technical issues | Legitimate interest |
3. Data Storage and Security
cka44 takes the highest technical measures to protect your personal information. We follow the security practices listed below:
- 256-bit SSL/TLS encryption — on all data transfers
- Encrypted database — sensitive information is hashed and encrypted
- Two-factor authentication (2FA) — for account access
- Regular security audits and penetration testing
- Access control — only authorised staff can view data
- Firewall and intrusion detection systems
- 24/7 system monitoring
Data Retention Period
We retain information for at least 5 (five) years while the account is active and after it is closed. This is done to meet legal, regulatory, and financial accountability requirements.
Gaming activity records may be retained for an extended period for responsible gaming oversight.
4. Sharing Information with Third Parties
cka44 never sells your personal information for commercial purposes. However, in certain circumstances information may be shared with the following parties:
Payment Providers
Information required to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment provider.
Technology Service Providers
Game software suppliers (such as Pragmatic Play, JILI, PG Soft, Spribe, etc.) may receive limited information in order to provide technical services.
Legal Authorities
Necessary information may be shared with law enforcement agencies when required by court order, government directive, or fraud investigation.
All third-party partners are bound by a strict confidentiality agreement and may use the information they receive only for the specified purpose.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used on the cka44 website. Cookies are small text files stored in your browser that help us improve the quality of our services.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and core platform operations. Disabling them will prevent the site from working properly.
Functional Cookies
Used to remember your preferences, language settings, and personalised experience. These cookies significantly improve the usability of the site.
Analytical Cookies
Used to understand which pages of the site are used most and how users navigate the site. This information is used to improve our services.
Cookie Controls
You can disable non-essential cookies from your browser settings. However, doing so may limit some features of the platform.
6. Your Rights
As a cka44 user, you have the following rights regarding your own information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If your information is inaccurate, you can request that it be corrected. Maintaining accurate information is our responsibility.
Right to Erasure
Where there is no legal obligation preventing it, you can request that your information be deleted under certain conditions.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted.
Right to Object
You can object to marketing communications or opinion-based processing of your information.
Right to Data Portability
You can request certain information in a structured, machine-readable format.
7. Protection of Minors
cka44 strictly prohibits participation by anyone under the age of 21. We do not knowingly collect any personal information from minors.
Age verification during registration is mandatory. If we learn that a user is under 21 years of age, that account will be closed immediately and all associated information will be deleted.
If parents or guardians believe their child has registered on this platform, please contact us immediately at [email protected].
8. International Data Transfers
Our servers and technical infrastructure may be located in various countries. If your information is processed or stored outside Bangladesh, we ensure that the protection of that information is maintained to the standards set out in this Privacy Policy.
For transfers of information abroad, we apply appropriate legal agreements and security measures to ensure your information remains protected at all times.
9. Changes and Updates to This Policy
cka44 reserves the right to update this privacy policy from time to time. For important changes, we will send a notification to the registered email or display a clear notice on the website.
The latest version of the policy will always be available on this page. If you continue using the service after any changes, you will be considered to have agreed to the updated policy.
10. Contact Regarding Privacy
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following:
Live Chat
Use our 24/7 live chat for the fastest response.
Connect via the chat button at the bottom of the site
Response Time
For privacy-related requests, we generally respond within 30 business days.
For urgent matters, please contact us via live chat